How long will delivery take?
We aim to dispatch orders within 1-2 working days, however during busy periods this can take a little longer.
Standard delivery orders within the UK are sent by Royal Mail’s 48 service, which usually takes 2-3 working days.

What if I need my order urgently?
For urgent UK orders we offer an Express Next Day or Express Saturday Guaranteed service. Express orders which are received before noon will be dispatched the same working day, for delivery the following working day. Orders placed after noon will be dispatched on the next working day. Please note bank holidays and public holidays are not considered working days. Orders placed after noon on Thursday, required for Saturday, must select Saturday Guaranteed delivery. Expess Next Day is a working day service only. Orders received on Saturday or Sunday will be dispatched on the next working day. Please note that a signature is required for these deliveries.

How will my order be sent?
Orders within the UK are sent by Royal Mail’s 48 service, which costs £2.25 or is free for orders over £30. If your order cannot be delivered, a card will be left and delivery can be re-arranged or the item can be collected from the local sorting office where it will be held for 18 days before being returned to us.

For urgent UK orders we offer an Express Next Day service which costs £6.00. Please note that this service only applies to working days (Mon – Fri) and delivery on Saturdays is not guaranteed. Public holidays and bank holidays are not considered working days. The cost for the Saturday Guaranteed service is £9.50. We also offer international delivery to Europe and Rest of World destinations. We do not deliver to South Africa.

How will my items be packaged?
Jewellery items will be gift-wrapped in white tissue in our exclusive Highland Angel packaging. All items within your order will be wrapped separately, unless otherwise requested, and where there is more than one item we’ll label the boxes so that you know what’s inside if appropriate.

Can you send my order direct to the gift recipient?
Yes, if required we can hand write a gift card and send your order direct to the recipient, free of charge. If you would like this service please make a note in the comments box telling us your gift message.